OVERVIEW
At Aurora Estate ("Aurora," "we," "our," or "us"), we are committed to safeguarding your privacy and protecting your personal data with the utmost care and discretion. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal information obtained through our website, booking platforms, communications, and on-property services.By accessing our website, submitting an enquiry, making a reservation, or staying with us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
PRIVACY POLICY Details
1. Information We Collect
We may collect and process the following categories of personal information:
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A. Personal Identification Information
- Full name
- Nationality and country of residence
- Email address
- Telephone number
- Identification details (passport or government-issued ID, where legally required)
B. Reservation and Stay Information
- Booking details (dates of stay, number of guests, preferences)
- Payment and billing information
- Special requests, dietary requirements, and wellness preferences
- Communication history with our concierge or reservations team
C. Technical and Usage Information
- IP address
- Browser type and device information
- Website interaction data and cookies
- Analytics and performance data
2. How We Use Your Information
Your personal information is collected and used for the following purposes:
- To process and manage reservations, enquiries, and payments
- To deliver personalised hospitality services and bespoke guest experiences
- To communicate with you regarding your stay, requests, or services
- To improve our website, services, and guest experience
- To comply with legal, regulatory, and security obligations
- To send marketing communications, where consent has been provided
Aurora Estate does not sell or rent personal data to third parties.
3. Legal Basis for Processing
Your personal information is collected and used for the following purposes:
- Performance of a contract (e.g., managing your reservation)
- Compliance with legal obligations
- Legitimate interests related to service excellence and operational efficiency
- Consent, where required by applicable law
4. Sharing and Disclosure of Information
We may share personal information only with trusted third parties and solely where necessary, including:
- Booking and payment service providers
- Property management and hospitality technology platforms
- Legal, regulatory, or governmental authorities when required by law
- Professional advisors (legal, financial, or compliance)
All third-party partners are contractually bound to protect your data and process it in accordance with applicable data protection laws.
5. International Data Transfers
As an international hospitality destination, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to maintain a level of protection consistent with this Privacy Policy and applicable regulations, including the General Data Protection Regulation (GDPR).
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When personal data is no longer required, it is securely deleted or anonymised.
7. Data Security
Aurora Estate implements appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. While no system can be guaranteed to be entirely secure, we continuously review and enhance our safeguards to uphold the highest standards of confidentiality.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyse performance, and personalise user experience. You may manage or disable cookies through your browser settings; however, certain features of the website may not function optimally as a result.
For further details, please refer to our Cookie Policy (where applicable).
9. Marketing Communications
Where permitted by law, we may send you updates, offers, or curated content related to Aurora Estate. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.
10. Your Rights
Subject to applicable data protection laws, you may have the right to:
- Access your personal data
- Request correction or updating of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
Requests regarding your personal data may be submitted using the contact details below.
11. Children’s Privacy
Aurora Estate does not knowingly collect personal data from individuals under the age of 18 without parental or legal guardian consent. If you believe such information has been provided to us inadvertently, please contact us so we may take appropriate action.
12. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. The most current version will always be published on our website.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact:Aurora Estate
Email: info@aurora-estate.comWe appreciate the trust you place in Aurora Estate and remain dedicated to protecting your privacy with integrity, discretion, and care.